Client Bill of Rights
At Hillis Financial Services, we believe that successful relationships with our clients are based upon a sound foundation, of which trust, integrity, transparency and communication play crucial roles. Our “Client Bill of Rights” identifies our promise of unparalleled service to our clients and details the kind of relationship you can expect from the team of financial advisors and support staff at Hillis Financial Services.
Quality of Service
You are entitled to an exceptional level of proactive, attentive and customized service from the advisors and support staff at Hillis Financial Services.
You have the right to partner with financial professionals who are independent, objective, dependable and trustworthy on your journey to grow and protect a lifetime of assets. As advisors, we work to foster a personal relationship through extensive communication highlighting our guiding principles, our investment philosophy and our overall approach and promise of customized strategies. Over the course of our dynamic financial planning process, it is our goal to determine the optimal approach to managing your assets and provide you with answers to any and all questions you may have.
You have the right to independent and objective advice and recommendations based upon your unique needs, risk tolerance and goals. Our five step planning process ensures that your needs and goals drive every decision and remain at the forefront of our planning process.
You have the right to the strictest levels of confidentiality with information provided to our financial advisors. At Hillis Financial Services, we vow to protect all financial and personal information to the highest standards outlined by the SEC, FINRA, and state and regulatory agencies.
You have the right to a transparent relationship and to have a full understanding of all costs and fees of investment and portfolio management, transactions and advisory services. Our advisors and support staff work tirelessly to ensure that all communications regarding costs are clear and concise. We promise to answer any questions that you have in a digestible manner as we work towards establishing a relationship of trust, transparency and constant communication.
You have the right to a prompt response and immediate action from the Hillis Financial Services professionals and support team. We commit to answering your questions and returning calls or emails as quickly as our team is able. If we are unable to take immediate action, we will provide with you a specific action plan to ensure a deadline for answers and resolutions.
You have the right to answers before you even know to ask them. At Hillis Financial Services, we strive to provide you with detailed information on all aspects of your finances and provide you with answers to questions before the need even arises.
You have the right to continued education as you seek to grow and protect your assets. As part of our five step planning process, we provide well-communicated analysis and education regarding income, taxes, investments and insurance. We take pride in knowing that our clients have a thorough understanding of their current financial state and how to pursue their goals.
You have the right to receive the best execution that we can offer in all of our service areas. We ensure the proper allocation of your assets based on our customized recommendations. Additionally, if there is ever an occasion where we do not have the expertise to serve you best, we will coordinate the services of other professionals to help implement your overall financial plan. You can expect that all interactions with our financial advisors and support staff will be prompt, precise and detail-oriented.
You have the right to accurate reporting of all managed accounts through Hillis Financial Services and LPL Financial. Your statements will detail account positions held, cash receipts and disbursements made through our platforms and partners.